Shipping Policy
This Shipping Policy regulates the complete order processing, packaging, logistics, and delivery rules for all hair tie, hair clip, and headband orders on our online store, applying equally to all domestic and international customers. All service processes comply with standardized e-commerce operation specifications, aiming to provide safe, efficient, and transparent shipping services. By completing order payment and confirming purchase on our platform, all users fully recognize and agree to abide by all terms of this policy, which serves as the official basis for all logistics service disputes and processing standards.
All valid orders will enter systematic processing within one to three business days after successful payment verification. The standard processing procedure includes order information confirmation, product quality re-inspection, style quantity verification, independent dust-proof packaging, and warehouse outbound registration. As lightweight and delicate decorative accessories, all products are individually packaged with sealed dust-proof bags and buffered outer cartons to prevent extrusion deformation, surface scratch, accessory loss, and color abrasion during transportation. Orders submitted on weekends, statutory public holidays, and peak shopping seasons will be processed in chronological order on the first working day to ensure packaging quality and shipment accuracy.
We provide multiple classified shipping options to meet different customer timeliness demands, including standard shipping, expedited shipping, and global cross-border shipping services. Standard shipping applies to most regional orders, with an estimated delivery cycle of five to twelve business days, covering mainstream urban and suburban areas with stable logistics networks. Expedited shipping offers priority processing and fast transit, supporting delivery within two to five business days for eligible regions with additional service fees. International shipping takes ten to twenty-five business days, and the actual delivery progress is affected by destination customs clearance, local logistics efficiency, and regional policy restrictions.
Once the order is dispatched, an exclusive real-time tracking number will be generated for customers to monitor the entire transportation process. We take full responsibility for product deformation, damage, missing accessories, and packaging defects caused by pre-shipment packaging errors and warehouse negligence. We are not liable for delivery delays, package loss, or abnormal delivery results caused by uncontrollable external factors including extreme weather, natural disasters, regional logistics suspension, customs detention, incorrect customer-provided receiving information, and remote area service restrictions. We reserve the right to adjust shipping fees, service coverage, and processing rules without prior notice, with all updated terms taking effect immediately after official website publication.