FAQ
This Frequently Asked Questions page summarizes and answers the most common customer doubts during the selection, purchase, daily use, and maintenance of hair ties, hair clips, and headbands, covering product selection, order processing, logistics delivery, daily maintenance, and after-sales services. We sort out typical consulting questions based on long-term operational data and user feedback, aiming to provide users with fast, professional, and detailed self-service guidance, solve pre-purchase confusion and in-use problems, and optimize the overall shopping and styling experience for every customer.
In terms of product selection and matching, users often consult the applicable scenarios and functional differences of various hair accessories. Our high-elastic hair ties adopt soft skin-friendly materials, featuring strong elasticity, no hair pulling, and no scalp pressure, suitable for daily hair binding, sports use, and long-time wearing. Our hair clips are designed with anti-slip tooth structure and smooth surface, available in minimalist, sweet, retro, and elegant styles, suitable for daily partial styling, bangs fixation, and party decorative matching. Our headbands feature ergonomic non-slip design, moderate tightness, and diverse styles, capable of modifying facial contours, fixing messy hair, and matching daily casual and formal outfits for all seasons.
For order and logistics related questions, users can modify product styles, quantities, and receiving address information within 24 hours after payment completion and before official shipment. Once the package leaves the warehouse, no order modification or address adjustment requests can be accepted. The overall delivery cycle strictly follows the official shipping policy, and short-term logistics delays caused by peak order seasons, extreme weather, and customs inspection are normal uncontrollable phenomena. After shipment, customers can obtain tracking numbers to check real-time logistics status. For long-term logistics stagnation and abnormal updates, users can initiate official consultation for problem investigation and processing.
In daily use and maintenance, proper operation can effectively extend the service life of hair accessories. Hair ties should avoid long-term stretching and high-temperature extrusion to prevent elasticity attenuation and deformation. Metal and resin hair clips need to avoid collision and friction to prevent surface scratches and paint peeling. Headbands should be placed flat when not in use to maintain radian and avoid permanent deformation. All products pass strict factory quality inspection and enjoy official after-sales warranty services. Non-human damage quality problems can apply for return and exchange services within the specified period in accordance with official policies. Promotional products also enjoy complete after-sales rights to protect users’ legitimate shopping interests.